FAQ

You will not be required to re-enter your shipping or billing addresses every time you order online. Wherever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

As soon as you log on to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

We accept the following payment method: Visa & Mastercard

Shopping on our site is safe and secure.

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

Yes, we do restock most of items.

In Canada, Apollon Gotrick Inc. collects sales tax for products ordered on this website. The rate of sales tax that will applay to an order is dependent on the delivery address of the order. The 5% GST(Goods and Services Tax) is added to all orders in every province except for the following provinces in which the HST (Harmonized Sales Tax) is added to all orders; Nova Scotia (15%), Ontario, New Brunswick, Newfoundland and Labrador (13%) and Prince Edward Island (14%). In addition, provincial sale tax is added to all orders in the province of Québec (9.975%).

Unless the customer has it's own carrier, Apollon Gotrick Inc. uses the carrier with whom we have established shipping agreements.

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and link to the shipping carrier’s website.

Return limitations apply. Please to view the full details of our return policy.

Please allow 2-3 weeks from the return shipped date for your account to be credit, and 1-2 billing cycles for the credit to appear on your statement.